Return Policy

General Legal Requirements

This Return Policy applies in addition to your rights under the Consumer Guarantees Act 1993 (New Zealand). Under the Act, goods and services must be of acceptable quality, fit for purpose, and match their description. If they do not, you may have rights to a remedy (repair, replacement, or refund). Nothing in this policy limits those statutory rights.

Return Period

You may request a return or refund within the period stated at the time of purchase (e.g. on the product page or in your confirmation email). For digital training or subscriptions, the applicable period may be shorter than for physical goods; check the product details for your purchase.

Return Conditions

To be eligible for a return or refund:

• Your request must be made within the return period
• You must provide your order details and reason for the request
• For digital content, we may require that you have not completed a significant portion of the course or used the content in a way that makes return unreasonable

We will assess each request in line with this policy and the Consumer Guarantees Act where applicable.

Cost of Return Delivery

Our platform primarily offers digital training. Where no physical goods are supplied, there is no return delivery cost. If we have supplied physical goods and a return is agreed, we will inform you whether you or we bear the cost of return delivery, in line with the Consumer Guarantees Act and our terms.

Return Process

To request a return or refund:

• Contact us at connect@quolrixxvornio.world or through our contact page
• Provide your order reference, the product or course name, and the reason for your request
• We will review your request and respond within a reasonable time
• If your return or refund is approved, we will confirm the next steps (e.g. refund procedure)

Non-Returnable Items

We may not accept returns or refunds in the following cases:

• Requests made after the return period has ended
• Where you have substantially completed or consumed the digital content and return would be unreasonable
• Where the Consumer Guarantees Act does not apply (e.g. business purchases in certain circumstances)

Your statutory rights under the Consumer Guarantees Act remain unaffected where the Act applies.

Order Cancellation Policy

You may cancel an order before we have provided access to the product or started delivery, where applicable. Once access has been granted or delivery has started, cancellation may not be available; instead, you may request a return or refund in line with this policy and the return period.

Refund Procedure

When a refund is approved:

• We will process the refund using the same payment method you used for the purchase, unless we agree otherwise
• Refunds are typically processed within a reasonable period after approval
• The time for the refund to appear in your account depends on your bank or payment provider

We will notify you when the refund has been initiated.

Contact

For questions about returns, refunds, or this Return Policy, contact Quolrixxvornio at connect@quolrixxvornio.world or 17B Farnham Street, Parnell, Auckland 1052, New Zealand.